Bowling Green Street Surgery are pleased to announce an update to our Triage service. On Monday 4th march 2024 we introduced ‘Anima’, a new system will replace our Appointment Enquiry Form.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients. We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.
Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
More information is available on the Anima website patients.animahealth.com. You are able to register now ready for the launch.
We would like to ask for your patience whilst we change to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.
We have listened to patient feedback and hope you find Anima easier to use. We are really excited about this change and the benefits it will bring to all our patients and staff.
What are the benefits to me as a patient?
As a patient you will benefit from:
- Being able to log on to see the status and outcomes of your current and past requests. (Coming Soon: NHS Login will link to Anima).
- You will be asked questions based on your issues (asked without medical jargon)
- You can use the system in a number of languages
- Your medical records will be more complete for the future
- The practice responses will be clearer
- You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box).
- You can provide all the information that the practice needs without waiting on the phone
What are the benefits to the practice?
Our new system will help the Bowling Green Street Surgery team in the following ways:
- Clear and Organised Requests: We’ll receive your requests in a neat and organized layout.
- Efficient Record-Keeping: All your request details will be saved in an organized way in your medical records. This helps our team quickly access your information when needed, both now and in the future.
- Reduced Duplicates: With patients able to check their request status, we’ll have fewer duplicate requests, making the system smoother.
- Quick Understanding: Your requests will be easy to understand at first glance. This means our team can assign the right people promptly, making our process more efficient.
- Priority Ratings: Your requests will be color-coded (Red, Amber, Green) with clear indicators of triggering responses. This helps our team prioritize urgent requests effectively.
- Clearer and Safer Responses: Anima’s response system ensures clarity and safety. It’s behind a secure login, ensuring the confidentiality of your information.
You can sign up now by visiting the link here.
