Merlyn Vaz Branch

St Matthews Branch

Repeat prescriptions

If you have a query regarding a prescription, you can send a message through accrux by clicking admin query.

You can also send a message by using our online services and adding a note to your prescription request.

For safety reasons we do not take prescription requests over the telephone.

Repeat prescriptions

Please download the NHS App to access this service or click on the link on our website.

Repeat prescriptions can be ordered by completing the right-hand section of your previous prescription form and either leaving it at the prescription box in the main entrance of the surgery or sending it to us by post. You can also order repeat prescriptions online via Systmonline

If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

You need to register to use our online repeat prescription ordering service and this is best done in person at the surgery. Please speak to one of our receptionists.

Electronic prescription service

The Electronic Prescription Service (EPS) gives you the chance to change how your GP sends your prescription to the pharmacy you choose to get your medicines from. You will not have to visit the surgery to pick up your paper prescription. Instead, it will be sent electronically to the pharmacy you choose. You will be able to choose any pharmacy close to where you live or work, reducing waiting times for your repeat prescription. Please ask your pharmacist or collect an application form from the surgery.

Nominating a pharmacy

All patients should now NOMINATE a pharmacy from where they wish to collect their prescriptions – this avoids having to re-attend the Practice to pick up your prescriptions.

Medical exemption

Patients with certain medical conditions can get free NHS prescriptions if they hold a valid medical exemption certificate. Details of these conditions can be found at

To claim for medical exemption please ask at your pharmacy for an application form.

Follow the NHS link here for help with prescriptions costs

Please use 111 online or by phone for healthcare advice or our Urgent Care Centres for immediate treatment that is not an emergency or life threatening.

Date published: 8th October, 2014
Date last updated: 26th September, 2023