Get a GP Appointment faster with Anima

Heron GP Practice have teamed up with Anima to improve the way you access GP appointments.

What is Anima?

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way.

All appointments will continue to be offered according to clinical urgency and need.

How will my request be handled?

Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients. We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.

Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.

More information is available on the Anima website patients.animahealth.com. You are able to register now ready for the launch.

Tutorials

Please see the videos below that will hopefully help you to navigate using Anima. If you continue to struggle please call our reception team who will be happy to help.