About

Access to medical records

The practice is registered with the Information Commissioner’s Office. We comply with the Data Protection Act 2018. We manage requests for access to medical records according to the Act. To ... [continue] Access to medical records

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you ... [continue] Accessing someone else’s information

Health information

Self care advice and links to helpful resources.

Medical education

We are a training practice and we may offer you an appointment with a GP registrar. These doctors are fully qualified and will have worked in several hospitals. They are ... [continue] Medical education

Patient confidentiality

You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records ... [continue] Patient confidentiality

Patient group

We have an active patient participation group at our practice. Find out about our patient group As a patient would you like to: Have a voice in supporting the development ... [continue] Patient group

Patient rights and responsibilities

We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Patient survey and results

We will publish the latest patient survey and results information on this page. Family and Friend Test Monthly Result The Family and Friend Test gives patients the opportunity to submit ... [continue] Patient survey and results

Practice policies

Read our practice policies on these pages.

Research practice

Heron GP Practice is a research practice. Research can: Find new and better ways of preventing, diagnosing and treating diseases or conditions Test new ideas that could improve the lives ... [continue] Research practice

Using this website

The medical information on this website gives general advice only. This includes the information on any sites linked to from this website. It should not be used as a substitute ... [continue] Using this website

Veteran friendly GP practice

Heron GP Practice is an accredited Veteran Friendly GP Practice. We are proud to support our Armed Forces community. Our accreditation shows we can deliver the best possible care and ... [continue] Veteran friendly GP practice

Violent or abusive behaviour

Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may ... [continue] Violent or abusive behaviour

Date published: 20th September, 2023
Date last updated: 21st September, 2023